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Frequently Asked Questions
What type of files do I need to create my own labels?
What if my image is not showing well on the label?
Can I order labels only or do I need to purchase the wine?
I created my label but want to edit it before checking out. Can I do this?
What color is the wine label?
How long will it take to receive my personalized wines?
I am having difficulty using the system, what should I do?
Can I save and recall a wine label for a later date?
Can I have WineShop At Home create my label for me rather than do it myself online?
What if I am not happy with my labels when I receive them?
Can I have more than one label design on an item containing more than bottle of wine?
If I don't have artwork can you create it for me?
Can I make changes to my label, order information or cancel my order after I place my order online?
Q. What type of files do I need to create my own labels?
A. If you are including your own image on your wine label you can upload either
.jpg, .gif, or .bmp file types. The higher the DPI (dots per inch) the better
the resolution. It is recommended you do not use a file smaller than 500KB, and
the maximum uploadable size is 5MB. It is also recommended you use a landscape
oriented photo. After you upload the file, the system will tell you the quality
of your image for printing. All images MUST have an RGB color profile. (by
default, most images do) The recommended file size for optimum image
quality is as follows:
Label with Text and Image: 900 x 450 pixels at 300 DPI
Label with Image Only: 900 x 675 pixels at 300 DPI
Q. What if my image is not showing well on the label?
A. You may need a higher quality image, or an image that has a wider, landscape
orientation rather than a narrow portrait image. You may upload an image
as many times as you like.
Q. Can I order labels only or do I need to purchase the wine?
A. WineShop At Home is careful to offer only premium quality wines; therefore
our personalized label service is only available when ordering our exclusive
selection of Talmage wines either by the case or individual gift packs.
Customers must first select their product of choice before creating and
approving their personalized labels.
Q. I created my label but want to edit it before checking out. Can I do this?
A. Yes, you can still edit your label in the shopping cart by clicking on the
image of the label you created.
Q. What color is the wine label?
A. WineShop At Home uses a high quality natural white linen paper with a gold
foil border.
Q. How long will it take to receive my personalized wines?
A. Once your order is placed, typically your wines will be ready to ship within
2 business days. Actual shipping times will vary depending on distance and
shipping service selected. You may chose ground or express shipping.
Q. I am having difficulty using the system, what should I do?
A. Please contact WineShop At Home customer care department at 1-800-946-3746.
Q. Can I save and recall a wine label for a later date?
A. Any previous labels that were purchased will be available for editing and
adding to another purchase. When viewing the detailed description of the
Personalizable item, previously purchased labels will be displayed under the
item description.
Q. Can I have WineShop At Home create my label for me rather than do it myself
online?
A. Yes, you can submit a request for personalized wine by forwarding your
image/artwork through your Independent WineShop At Home Consultant or by
contacting our Customer Care department at 1-800-WineShop (1-800-946-3746). It
may take up to 10 business days for production and approvals for personalized
labels not created and approved through the online system.
Q. What if I am not happy with my labels when I receive
them?
A. If there is an error in your order that is the fault of WineShop At Home, or
your product has arrived damaged, please contact us as soon as possible and we
will replace any damaged portion that is the error of WineShop At Home,
excluding shipping charges. Please do not return orders without contacting
Customer Service first. Please note that image quality, typographical errors,
font type and color selection is the responsibility of the customer and not
WineShop At Home.
Q. Can I have more than one label design on an item
containing more than bottle of wine?
A. You may create a personalized label on on each product ordered, but not each
individual bottle within that product. For example, when ordering personalized
wines by the case, one personalized label will apply to the entire case (12
bottles per case). If ordering more than one case, you can personalized a label
for each case ordered. If ordering gifts, you may create one label per gift set.
Q. If I don't have artwork can you create it for me?
A. WineShop At Home does not provide artwork or graphic services but does offer
stock image choices if you do not have existing artwork. If you need assistance
with uploading or editing your existing artwork, please contact our Customer
Care department at 1-800-946-3746.
Q. Can I make changes to my label, order information or
cancel my order after I place my order online?
A. In the event that you do need to change or even cancel your order, we will do
our best to help you make the changes. If your order is not currently under
production, there will be no additional charges or fees applied for canceling or
changing your order. If your order is in the pre-production phase, charges may
apply for changing or canceling your order. If your order is already in
production, we cannot guarantee that we can change it or even cancel it. If your
order is already in production, and you cancel your order, you are responsible
for all costs incurred up to the time of cancellation, including but not limited
to any and all restocking fees, label printing, and even finished product. We
will however make every effort to stop production in a manner which would save
you as much expense as possible. We will notify you of any charges that will be
incurred in these cases.
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