Q. What wines will I receive each month?
A. Club Select members receive two different wine selections each month. Club Elite members receive four bottles, two of each different wine selection. Depending on the type of wines you selected - all reds, all whites, or one of each - members will receive a selection of varietals in those categories handcrafted primarily by local California winemakers. WineShop At Home is proud to feature wines that are typically not available in stores, and many exclusively available through our network of independent wine consultants.
Q. How does WineShop At Home select the wines?
A. Wine Shop At Home's primary wine buyer is our co-founder and CEO, John Lynch. John has been tasting and selecting wines for more than a decade, and has built a reputation for discovering great wines at an incredible value. A native Californian living near the wine country, John has developed close relationships with local winemakers and periodically handcrafted wines exclusively for WineShop At Home.
Q. What should I do if a wine is "corked" or leaking?
A. If you receive a wine that is corked (smells musty) or wine is leaking from the cork, please contact our customer service department at 1-800WineShop (1-800-946-3746) and we will send you a replacement wine at no additional charge. Due to shipping temperature variations or compromised corks, wine leakage can occur. Crystals and sediment in wine is naturally occurring and not an indication of quality. We encourage our customers to always sample a wine first before determining there may be a problem with the wine.
Q. What states do you ship to?
A. WineShop At Home ships to a many states. Please refer to the Service Areas page of the company's website at www.wineshopathome.com. This information is also available on your Independent Wine Consultant's website. You can also contact us at 1-800WineShop for current service areas.
Q. When will I receive my wine club shipments?
A. Wine Club shipments are typically sent FedEX ground from our winery/home office location in California on or before the 15th of each month. Periodically we do experience slight delays due to weather or other factors.
Q. How are the wines shipped?
A. The wines are shipped via FedEX ground with adult signature over 21 required. If you are not home to receive wine shipments, please make sure to have them sent to your office or a neighbor's home. We are sorry but our Independent Wine Consultants are not allowed to accept wine club shipments on behalf of customers.
Q. When will I be billed for my Wine Club?
A. New members will be billed and shipped upon enrolling in the wine club. After the initial shipment, members will then be billed the 1st business day of each month, and shipped on the 15th. For example, if you join on the 25th of the month, your first shipment will go out immediately. You will again be billed on the 1st for the next month's shipment.
Q. What if I want to change my membership or the types of wines I receive?
A. You may switch your membership to any combination of wine types: either all reds, all whites, or one of each. Simply contact our customer service department at 1-800WineShop to make the request.
Q. What if I need to cancel my membership?
A. If you need to cancel your membership for any reason, you may do so with no obligation after the first shipment. Simply contact your Independent Wine Consultant or WineShop At Home directly at 1-800WineShop (946-3746) during our normal business hours, M-F 8am-6pm Pacific.
Q. Can I re-order wines I receive in my monthly shipment?
A. Yes, you may re-order wines but quantities are very limited. Please contact your Independent Wine Consultant to place your orders.
Q. How much is tax & shipping?
A. Shipping for the Club Select membership is $8 flat rate anywhere in the continental United States and $11 for the Club Elite membership. Tax is calculated based on the local tax rates for the ship-to destination and is calculated during the ordering/checkout process.
Q. Why does the company send an extra shipment during the holidays?
A. WineShop At Home customers were requesting additional wine during the holiday season when entertaining and gift giving is at it's highest. Therefore, the company sends an additional shipment late in November which is billed typically on the 15th of the month and shipped by the 25th.
Q. What are the payment options?
A. WineShop At Home bills credit cards automatically on the 1st of the month. You may also elect to have your checking account automatically debited when paying by check upon enrollment.
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Select a membership that fits your taste and lifestyle. Start by choosing how many bottles per month. Next you can select to receive reds, whites, or one of each.
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