Privacy and Shipping Policy
We keep all our customer information confidential. We do not sell, share, or divulge any information to third parties. As a WineShop At Home customer, you will receive email confirmations regarding orders or shipments. We may also email you at certain times in the effort to inform you of upcoming promotions and new selections we believe would be of interest. To be removed from our mailing list, please click the “Unsubscribe” link found in the footer of our emails. Or you may contact our customer service department at 1-800-946-3746 or firstname.lastname@example.org.
If you place an order via our secure server, all your personal information is encrypted before it is transmitted over the internet. We retrieve your order from our server, also via a secure connection. If you prefer not to enter your credit card online, you can call and order at 1-800-946-3746.
Customer Satisfaction Guarantee:
We will gladly replace any wine that is damaged or flawed* within 30 days of receipt. Please contact our Customer Service Department at 1-800-946-3746 or email@example.com to arrange for the return and replacement of your product.
If you wish to have a shipment re-shipped to the same or a different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
Wine: We will only accept returns/exchanges on items that are damaged or flawed.* In most cases, we will arrange to have the product picked up and upon receipt, we will ship out your new product at no additional cost. Returned Wine Tasting Samplers for cancelled Tastings will be refunded less the original shipping and can be subject to a $20 restocking fee.
Non-Alcoholic Products: If you wish to return a product or refuse delivery of a shipment, you will be credited the full amount upon receipt of the returned items, less the original shipping cost. If you wish to have the shipment re-shipped to the same or a different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
If your wine is damaged or flawed, you may contact us for a replacement within 30 days of receipt. Sediment or crystals in the wine are a natural occurrence and not an indication of spoilage. Each bottle of wine is unique and may carry individual characteristics. (WineShop At Home may ask to pick up the wine for evaluation by our Wine Team.) There will be no refunds or replacements after 30 days of receipt.
WineShop At Home reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out.
Discounts and Promotions:
Discounts and promotions are not applicable for reshipments or exchanges.
Returns and Refusals:
If you wish to return a product or refuse delivery of a shipment, your account will be credited upon receipt of the returned items less the original and return shipping cost. If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
A $16.50 re-routing fee will be billed to a customer or Wine Consultant per package that needs to be re-routed to a different address while in transit.
Credit card refunds typically take 3-5 business days to process, dependent upon your financial institutions processing policy. Check refunds will usually be processed within 10 business days and then mailed via USPS.
Orders placed Monday-Friday before 12-noon Pacific time will ship as early as the same day or up to 3 business days after the date of purchase. WineShop At Home orders ship via FedEx or UPS depending on which state the order will be shipping. The majority of orders will ship via FedEx Ground or FedEx Home Delivery. Once an order leaves our warehouse, transit time will vary depending on which state the order is shipping.
Service Limited to Certain States:
To see our current list of serviceable states, please click here.
All wines are sold in CA, and title passes to the buyer in CA. We make no representation to the legal rights of anyone to ship or import wines into any state outside of CA. The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. Upon delivery, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Drivers License, Military, Passport or State ID.
How to Contact Us:
Your questions and comments are always welcome. Please feel free to email us by using our “Contact Us“ form or call our Customer Service Department at 1-800-946-3746.
WineShop At Home Corporate Office is located at:
560 Technology Way
Napa, CA. 94558
Corporate Office Phone Number: