Terms and Conditions & Shipping Policy
Customer Satisfaction Guarantee:
We will gladly replace any wine that is damaged or flawed* within 30 days of receipt. Please contact our Customer Service Department at 1-800-946-3746 or [email protected] to arrange for the return and replacement of your product.
If you wish to have a shipment re-shipped to the same or a different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
Wine: We will only accept returns/exchanges on items that are damaged or flawed.* In most cases, we will arrange to have the product picked up and upon receipt, we will ship out your new product at no additional cost. Returned Wine Tasting Samplers for cancelled Tastings will be refunded less the original shipping and can be subject to a $20 restocking fee.
Non-Alcoholic Products: If you wish to return a product or refuse delivery of a shipment, you will be credited the full amount for the purchased products, less the original shipping cost, upon our receipt of the returned items.
If your wine is damaged or flawed, you may contact us for a replacement within 30 days of receipt. Sediment or crystals in the wine are a natural occurrence and not an indication of spoilage. Each bottle of wine is unique and may carry individual characteristics. (WineShop At Home may ask to pick up the wine for evaluation by our Wine Team.) There will be no refunds or replacements after 30 days of receipt.
WineShop At Home reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out.
Discounts and Promotions:
Discounts and promotions are not applicable for reshipments or exchanges.
Returns and Refusals:
If you wish to return a product or refuse delivery of a shipment, you will be credited the full amount for the purchased products, less the original shipping cost, upon our receipt of the returned items. If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
A $16.50 re-routing fee will be billed to a customer or Wine Consultant per package that needs to be re-routed to a different address while in transit. In many cases, a shipment can be redirected to a local FedEx Hold At Location (HAL) at no extra charge if available. You may redirect to a HAL via the tracking number using the FedEx website, or ask our Customer Service department to redirect the package for you.
Credit card refunds typically take 3-5 business days to process, dependent upon your financial institution’s processing policy.
View Current Shipping Rates
View State Tax Rates and Volume Limitations
Orders placed Monday-Friday will ship as early as the next business day or up to 3 business days after the date of purchase. Personalized Wine orders may require up to 5 business days. Wine Clubs are billed on the first of the month and we typically start to fulfill the week following the end of the month, beginning mid-week. Transit time for Wine Club shipments can take more than 5 business days in some cases. WineShop At Home orders ship via FedEx or UPS depending on which state the order will be shipping to. The majority of orders will ship via FedEx Ground or FedEx Home Delivery. Once an order leaves our warehouse, transit time will vary depending on which state the order is shipping to.
Holiday Season Shipping Policy: During the peak holiday season, we may not be able to ship in our standard 3-business-day window. If you have an item intended for holiday delivery, be sure to place your order as soon as possible. Our ground shipping holiday cut-off dates are an approximation based upon the FedEx ground shipping schedule and they apply to regular retail orders only, not Wine Club shipments or, Samplers or Personalized Wine. Both ground and expedited shipments are not guaranteed and may be delayed due to weather, volume of shipments, FedEx or other possible service disruptions.
Service Limited to Certain States:
To see our current list of serviceable states, please click here.
All wines are sold in CA, and title passes to the buyer in CA. We make no representation to the legal rights of anyone to ship or import wines into any state outside of CA. The buyer is solely responsible for the shipment of wines. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING YOUR ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. Upon delivery, you will be required to show identification proving that you are at least 21 years old. All orders legally require: Driver License, Military, Passport or State ID.
How to Contact Us:
Your questions and comments are always welcome. Please feel free to email us by using our Contact Us form or call our Customer Service department at 1-800-946-3746.
WineShop At Home Corporate Office is located at:
560 Technology Way
Napa, CA. 94558
Corporate Office Phone Number: