Terms and Conditions & Shipping Policy
If you wish to return a product, if the product is damaged or flawed*, or if you refuse delivery of a shipment, in most cases you will be credited the full amount for the purchased products, less the original shipping cost, upon our receipt of the returned items. In most cases, if the original product was damaged or flawed, we will arrange to have the product picked up and upon receipt, we will ship out your new product at no additional cost. Please contact us at 1-800-946-3746 or [email protected] to arrange for the return and replacement of your product.
Wine Tasting Samplers: Returned Wine Tasting Samplers for canceled Tastings will be refunded less the original shipping, if charged, and a $20 restocking fee.
*Damaged/Flawed: If your wine is damaged or flawed, you may contact us for a replacement within 60 days of receipt. Sediment or crystals in the wine are a natural occurrence and not an indication of spoilage. Each bottle of wine is unique and may carry individual characteristics. (WineShop At Home may ask to pick up the wine for evaluation by our Wine Team.) There will be no refunds or replacements after 60 days of receipt.
WineShop At Home reserves the right to substitute wines of similar varietal, quality and value for wines that have sold out.
Short ships (an item is missing) and miss-picks (the correct item was ordered but the incorrect item was sent out) must be reported within 2 weeks of order delivery in order for WineShop At Home to resolve. If reported outside of this 2-week window, resolution will be reached at the sole discretion of WineShop At Home.
If a shipment was undeliverable and returned to WineShop At Home and you wish to have it sent out again to the same or different address, applicable shipping rates will apply, plus a $5 repackaging fee per box.
A $21.00 rerouting fee will be billed per package that needs to be rerouted to a different address while in transit. If rerouted to a FedEx Hold At Location, no rerouting fee will be charged. Wine cannot be rerouted across state lines.
View Current Shipping Rates
View State Tax Rates and Volume Limitations
Regular Orders & Personalized Wine Shipments
Orders placed Monday-Friday can ship as early as the next business day or up to 4 business days after the date of purchase. Personalized Wine orders may require up to 5 business days to ship, allowing for custom wine label creation and hand application. If you choose to have WineShop At Home assist with the creation of your label, the wine will typically ship within 10 business days of final approval of your label. Orders ship via FedEx or UPS Ground. Depending on your state and shipping zone, orders can take 5 or more business days to arrive. Expedited shipping is available per our shipping chart.
Wine Club Shipments
Wine Clubs are billed to your credit card on the first of the month to assure the special, individual allocation of your wines from our regular wine orders. Your Wine Club typically ships mid-month. Depending on your shipping zone, in some cases, it can take more than 5 business days to arrive. Wine Clubs ship via FedEx or UPS Ground.
Holiday Season Shipping Policy
During the peak holiday season, we may not be able to ship in our standard 4-business-day window. If you have an item intended for holiday delivery, be sure to place your order as soon as possible. Our ground shipping holiday cut-off dates are an approximation based upon the FedEx ground shipping schedule and apply to regular retail orders only, not Wine Club shipments, Samplers or Personalized Wine. Both ground and expedited shipments are not guaranteed and may be delayed due to weather, the volume of shipments, FedEx or other possible service disruptions.
To see our current list of serviceable states, please click here.
WINES MAY BE SOLD ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD. BY PLACING AN ORDER, YOU REPRESENT TO US THAT YOU ARE AT LEAST 21 YEARS OLD. Upon delivery, you will be required to show identification proving that you are at least 21 years old. All orders legally require Driver’s License, Military, Passport or State ID.
Your questions and comments are always welcome. Please feel free to email us by using our Contact Us form or call 1-800-946-3746.
560 Technology Way
Napa, CA. 94558
Corporate Office Phone Number